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Images Made By Light

Save The Memories. Wedding Photography, Photo and slide scanning service.

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Frequently Asked Questions (FAQ)

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Why should I scan or digitalize my photos and slides?

Once the priceless memories are lost they can never be recaptured. Preserve your memories on digital media like DVDs and CDs forever.
• Reduce or eliminate clutter and easily organize all your pictures
• Sort your images, date them and label them
• Distribute multiple copies to friends and family
• Create photo books with your digitized images for special occasions
• Compile picture biographies of loved ones
• Upload all images to online photo sharing websites (future service offering we hope to provide a service where you will be able to view your order online, print and share from a single site. )
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My slides are housed in carousels, magazines or protective slide display pages, what should I send?

We are able to scan slide in carousels. If you do decide to ship your slides in carousels, then we will charge you a surcharge of $4.95 each. If you have slides in magazines or slide display pages, you may ship them in that manner with no surcharge. Alternately you can package your slides in aluminum foil boxes. This will be much cheaper for shipping. Regardless of how you ship them, please secure them tightly with rubber bands or wrap them in saran wrap to prevent the images from shifting around during shipping. Slides, negatives and prints are very durable and don’t require excess protection while shipping – but you should put them in Ziploc bags to protect from any inadvertent spills on the delivery truck. A single layer of bubble wrap will generally suffice for protection in the box. Never send your order in bubble mailers – always use a certified shipping box.
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How many photos fit on a DVD?

Approximately 1200 paper print scans at 600dpi and 300 negative or slide scans at 3000dpi. The exact number is difficult to determine because of the digital size of the scanned image – for instance, a picture of a sunset over the mountains will have much more detail than a picture of a green leaf against a white wall and will, therefore, be larger in size.
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Should I choose DVD or USB Key for storing my digital images?

Your decision may rest on how you plan to view or share the images once they are digitized. If you plan to send individual or small numbers of with others then it may make sense to have the photos saved to DVD or USB Key. If you are not sure you can always email and ask for a recommendation.
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When will I be billed for my order?

We will bill you when your order is placed. Charges for the entire order and return shipping. Upon completion of your service we will return all of your originals. “Standard service” processing takes 4-6 weeks from the time we receive your originals. For larger quantities, please add approximately 4 days for every additional 1000 photos.
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Do you ship oversees and to P.O. boxes?

We ship to all of the United States and Canada to home and business addresses. Currently we are not shipping to overseas locations and P.O. box addresses.
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What’s your return policy?

We will replace any defective products within 30 days of the date of the returned original order.
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My pictures are in albums, can Images Made By Light scan the album pages without removing the individual pictures?

Currently, there is $10 handling surcharge per album/s. We recommend removing the photos from the Album/s and placing them in the order you would like to have the images scanned. Every effort will be made to scan and replace the image back in the same sequence. If we are unable to scan photos for any reason, we will contact you prior to further scanning attempts; to discuss your recommendations.
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Are my incredible images safe?

Many steps are taken to secure your important images. If you use a service like FEDEX, UPS or the US Postal Service. Your order can be tracked and insured from the moment it is shipped by you to our location. Upon return shipment they are also tracked and insured. If you would like greater protection in transit you are welcome to increase the standard shipping coverage at your expense to provide a greater measure of protection.
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What format of originals do you scan?

We scan the following formats:
• 35mm slides
• paper pictures up to 8×10
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I don’t have time to go through and sort through all my images. Help?

We know you’re busy. Likely why you are looking at a service like Images Made By Light in the first place. Make it easy on yourself. Gather the images in the order you would like to have them scanned. We will scan them in that order and return them to you in that order. If you would like the images separated by a label insert marked 3 x 5 cards in-between the sections you want to separate. The cards can serve as labels/chapters for your different sections. Sort the images further on the media once they are digitized.

 

 

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Images Made by Light is unique because of the personal attention given to each order and commitment to customer satisfaction. We are located in the U.S., and your photos are never sent overseas.

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